Patient information

Both are university-trained health professionals with expertise in nutrition. However, a dietitian has further training and clinical experience in managing various health conditions through dietary approaches.

For more information visit Dietitians Australia.

Who can refer me to your clinic?

You are welcome to book an appointment directly with our clinic. However, a referral for a chronic disease management plan from a general practitioner (GP) will allow you to claim rebate from Medicare.

How can I contact you?

To make an appointment or to discuss your health concerns, contact us on +61 (2) 9887 8899. See additional contact details here.

What happens after I book my appointment?

We will call to confirm your appointment and remind you of any necessary reports that will be required for the day.

How long should I allow for my first appointment?

We recommend that you allow an hour. During your first visit to our clinic, you'll need to complete a questionnaire and discuss your detailed medical history and condition with your specialist.

Is there parking available?

Yes there is. Directions and parking information can be found here.

We suggest you bring the following items to all appointments:

• Referral – a referral is only necessary if you are claiming for a chronic disease management plan.
• Cards – Medicare, health fund, pension and Veterans' Affairs cards.
• Medication list – of all your current medications, vitamins and supplements.
• Test results – including CT, X-ray, test results and pathology from the past 6–12 months.
• Discharge summaries or procedure reports if necessary.
• Comfortable clothing if you are having a test/exercise.

Arriving at the clinic

When you arrive, you will need to complete a patient information form. Our staff will then register you as a patient.

Your initial consultation

When first visiting the MQ Health Nutrition and Dietetics Clinic, you will be seen by a dietitian for a thorough initial assessment to determine their individual needs. This assessment includes a review of your medical and treatment history, medications, diet, current levels of physical activity and, importantly, your personal health goals.

Our dietitians will provide personalised strategies, meal plans and recipes to help you achieve your health goals.

Next steps

Before you leave, our reception staff will create an account for your consultation and any testing performed. Upon payment, we can electronically lodge your account claim with Medicare.

You can also make any follow-up appointments at reception before you leave.

How much will my appointment cost?

Will I get money back from Medicare?

Medicare rebates may be available for allied health services for patients managing a chronic health condition. Please speak with your GP about your eligibility for a chronic disease management plan or contact the clinic for more details.

In most cases there will be a gap between the Medicare rebate and our fees. We can lodge your rebate with Medicare on your behalf when you pay for your appointment, and Medicare will credit your nominated bank account.

Will I get money back from my private health insurance?

Rebates are available from most private health funds, depending on your level of cover. For more information, speak to your health fund directly about what’s covered in your policy.

When do I pay for my appointment?

MQ Health Nutrition and Dietetics is not a bulk billing practice, so you will need to pay at the time of your consultation. Don’t forget to bring your pensioner, health care or DVA cards to ensure we bill you at the correct rate.

What if I am a Department of Veterans' Affairs (DVA) patient?

If you are a DVA patient with a gold card, we can lodge your account directly to DVA with no out-of-pocket expense for you. Remember to bring your gold card to each appointment.

We welcome positive and constructive feedback in order to continuously improve our service. You can leave a message in the feedback box in the reception area; complete our survey; or email us at feedback@mqhealth.org.au

If you feel your experience with us has been unsatisfactory, please discuss any complaints with us in the first instance. If you are not satisfied with our actions, you can contact either the Health Care Complaints Commissioner on 1800 043 159 or the NSW Ombudsman on 1800 451 524 to discuss your complaint.