MQ Health - Macquarie University

Physiotherapy Clinic

Patient information

Make an appointment

What you will need to bring to your appointment

  • your referral letter (if applicable)
  • copies of relevant recent scans (X-ray, CT, MRI) and associated reports
  • appropriate healthcare cards (private health insurance and Medicare if you are attending physiotherapy as part of a Chronic Disease Management plan*)
  • your insurance claim number and case manager’s details (if you are attending physiotherapy for a work-related injury)
  • an up-to-date list of your current medications, vitamins and supplements
  • loose fitting, comfortable clothing (e.g. shorts, singlet/t-shirt) that will allow your physiotherapist to observe and test the relevant parts of your body.

What will happen at your appointment:

On arrival

Please arrive 10 minutes before your scheduled appointment time. Our reception staff will ask you to complete a patient information form and will register you as a patient of MQ Health.

We allow approximately 60 minutes for an initial appointment and 30 to 45 minutes for subsequent appointments.

Your physiotherapist will first ask you a series of questions about your presenting condition, and will undertake an appropriate physical examination.

Your physiotherapist may take some measurements of your function. You may be asked to perform some physical tests and to answer some questions about your condition and how it affects you. These measurements are used to guide and assess your progress with your physiotherapy treatment.

Your physiotherapist will discuss with you their findings and what you hope to achieve (your goals) through physiotherapy care. Your physiotherapist will then plan with you a program of care to help you achieve these goals. This plan may involve a personalised combination of manual therapy techniques, education and exercises.

On departure

Our reception staff will process your account and organise a follow-up appointment, if required. If you have private health insurance with ‘extras’ cover, you may able to claim your rebate at the time of consultation through HiCAPS. Accounts are payable at the time of consultation.

We look forward to seeing you at your appointment. Any feedback is welcome and can be provided using the form available at our reception desk.

*Formerly known as an Enhanced Primary Care plan. Gap payments apply.