MQ Health - Macquarie University

Telehealth service

Due to COVID-19, MQ Health Clinics are offering Telehealth (video and phone consultations) where appropriate.

Telehealth information

Many of the specialist and primary care clinics at MQ Health are providing Telehealth services (video and phone consultations) to help reduce the risk of community transmission of COVID-19.

Information for referring doctors

Telehealth is recommended for at-risk or vulnerable patients and will be offered to patients where clinically appropriate, as determined by the clinician. Our clinics are also open for in-person appointments where suitable.

The service is particularly beneficial for patients during this COVID-19 situation as it provides a convenient and secure option to have a specialist consultation, while protecting both patients and health care providers.

Our primary care services, such as the GP clinic and physiotherapy clinic are also providing Telehealth services.

Cost

Please contact the relevant clinic for more information on the cost associated with Telehealth. In some instances, Telehealth services may be able to be bulk-billed.

Specialist referral

Referring doctors can fax or email a referral to the relevant clinic for Telehealth consultations.

Patient information

Telehealth is easy to use. A Telehealth appointment is just like a regular appointment with your health care provider but conducted via video on your computer or mobile phone device, or simply via telephone. In video consultations, you will be able to see and hear the doctor or therapist on your screen and through the speakers.

Once your doctor or therapist determines that a Telehealth consultation is appropriate, our clinic administration staff will call you to obtain your referral and any other details required. They will arrange an appointment time and provide an overview of how the Telehealth appointment works. They are there to answer any questions you may have.

Our team will let you know if you need to have any testing performed (such as a blood test or X-ray) ahead of the Telehealth call, for your results to be available for the appointment.

  • For phone consultations, the doctor or therapist will call you at the specified time.
  • For video consultations, a link will be emailed to you in advance of the call to click on at the specified time.

Once the phone or video consultation commences, it will be as if you were attending a regular appointment.

After the consultation, one of our clinic administrative staff will contact you to arrange a follow up appointment if required — using Telehealth or face-to-face.

The appointment may be bulk-billed (conditions apply).

Contact

Please contact the clinic directly for more information and to book an appointment.