Patient information

Who can refer me to your clinic?

Clients may contact the clinic direct or be referred by their practitioner. We receive referrals from professionals in health and allied health sectors, estate planning lawyers, financial planners, accountants and others.

Referrals should be faxed to +61 (2) 9475 5250 or emailed to capacity@mqhealth.org.au. Once the referral is received the clinic will contact you to make the appointment.

How can I contact you?

Contact us on + 61 (2) 9812 3997 to make an appointment, or to discuss your concerns. See additional contact information here.

What happens after I book my appointment?

The Capacity and Capability Clinic will send you an email confirmation of your appointment date and time. You may also be sent a questionnaire to complete and bring to your appointment. You will then receive a reminder phone call closer to your appointment date.

How long should I allow for my first appointment?

Most initial assessments take approximately two hours.

Is there parking available?

Yes there is. Directions and parking information can be found here.

For an appointment clients are asked to bring:

• any documents about which they seek or are being asked to make a decision. Certain types of potentially relevant documents are referenced in a patient initial questionnaire
• reading glasses and hearing aids if needed
• someone who can help describe the client’s difficulties if the client is experiencing any problem with thinking abilities or memory.

Arriving at the clinic

You will need to complete a patient information form, if you haven't already, and our staff will register you as a patient.

Your initial consultation

At your initial consultation the practitioners will get to understand what may be limiting your ability to make decisions and help address these problems. The complexity of your situation will be determined and a pathway to help resolve the issues will be discussed.

At an appointment there is an opportunity for the client, as well as any accompanying family members or supporters, to discuss your objectives with both Dr Lonie and Mr Perkins.

The Clinic is operated by the law firm Autonomy First Lawyers Pty Ltd A.B.N. 56 638 723 109. Client appointments are with two experienced senior practitioners:

• Dr Jane Lonie (Clinical Neuropsychologist – MSc (ClinNeuro) PhD MAPS FCCN CPsychol AFBPsS).
• Mr Michael Perkins (Trusts & Estates Lawyer).

The Clinic’s focus is on a client’s decision making and estate administration capacity aligned with the client’s family, community and business interests. Initial supporting disciplines are:

• neuropsychology
• governance, conflict management and dispute resolution
• estates practice with a focus on estate governance, conservation, administration and succession.

Next steps

Following your appointment your practitioner will write a detailed report.

Follow-on work

For any proposed follow-on work after the medico-legal service clients are free to consult the Clinic’s practitioners or any other professional of their choice. Follow-on work incurs additional cost.

How much will my appointment cost?

Call +61 (2) 9812 3997 to ask about our fees.

Will I get money back from Medicare?

Consultations are not covered by Medicare.

Will I get money back from my private health insurance?

Consultations are not covered by private health funds.

When do I pay for my appointment?

The Capacity and Capability Clinic is a private clinic so you will need to pay at the time of your consultation.

We welcome positive and constructive feedback in order to continuously improve our service. You can leave a message in the feedback box in the reception area; complete our survey; or email us at feedback@mqhealth.org.au

If you feel your experience with us has been unsatisfactory, please discuss any complaints with us in the first instance. If you are not satisfied with our actions, you can contact either the Health Care Complaints Commissioner on 1800 043 159 or the NSW Ombudsman on 1800 451 524 to discuss your complaint.