Patient information

Who can refer me to your clinic?

No referral is needed. You can either self-refer or your GP can refer you; however, we are not a GP-replacement service. If you do self-refer, our clinicians will always involve your GP in your ongoing care.

How can I contact you?

Contact us on + 61 (2) 9812 3766 to make an appointment, or to discuss your health concerns. See additional contact information here.

What happens after I book my appointment?

MQ Health Integrated Breast Health Clinic will send an email confirmation as well as any instructions for your upcoming appointment. We will also send an SMS reminder a couple of days prior to your appointment.

How long should I allow for my first appointment?

You should allow up to three hours for a full assessment. This includes time for imaging and pathology to be completed, should they be required. The assessment will be shorter if no follow-up diagnostic tests are needed.

Is there parking available?

Yes there is. You can find directions and parking information here.

We suggest you bring the following items to all appointments:

• Cards – Medicare, health fund, pensioner and Veterans' Affairs cards.
• Test results – including CT, X-ray, mammogram results from the past 6–12 months.

Arriving at the clinic

You will need to complete a patient information form. Our staff will then register you as a patient.

Your initial consultation

The Breast Health Clinic is unique in having all initial services in the same location. We arrange for imaging and pathology tests to be done immediately after your consultation, if they are required. You then return to see your breast physician to obtain preliminary results from the tests.

We will let you know on the day if we believe our initial assessment raises any concerns. If it does, we will book you in for a formal results clinic on a separate day. If necessary, we'll also make an expedited referral to one of our breast surgeons.

Next steps

Before you leave, our reception staff will create an account for your consultation and any testing performed. Upon payment, we can electronically lodge your account claim with Medicare. You can also make any follow-up appointments at reception.

How much will my appointment cost?

A routine breast health assessment costs $220, of which $108.85 can be claimed back from Medicare. If a fast-track referral to a breast surgeon is required, the initial consultation with the surgeon is included at no extra out-of-pocket cost to you.

At Macquarie Medical Imaging (MMI) ultrasound is bulk-billed. A mammogram incurs a fee of $360.20, of which $260.20 can be claimed back from Medicare. In rare instances, there may be further radiology and/or pathology costs if your particular circumstances require more complex diagnostic tests.

Will I get money back from Medicare?

Medicare offers rebates for your appointment fees. In most cases, however, there will be a gap between the rebate and the fee. We can lodge your rebate with Medicare on your behalf when you pay for your appointment. Medicare will then credit your nominated bank account.

Will I get money back from my private health insurance?

Most private policies only cover you when you are admitted to hospital and don’t cover specialist consultations. For more information, speak to your health fund directly about what’s covered in your policy.

When do I pay for my appointment?

MQ Health Integrated Breast Health Clinic is not a bulk billing practice, so you will need to pay at the time of your consultation. Don’t forget to bring your pensioner, health care or DVA cards to ensure we bill you at the correct rate.

What if I am a Department of Veterans' Affairs (DVA) patient?

If you are a DVA patient with a gold card, we can lodge your account directly to DVA with no out-of-pocket expense. Remember to bring your gold card to each appointment.

We welcome positive and constructive feedback in order to continuously improve our service. You can leave a message in the feedback box in the reception area; complete our survey; or email us at feedback@mqhealth.org.au

If you feel your experience with us has been unsatisfactory, please discuss any complaints with us in the first instance. If you are not satisfied with our actions, you can contact either the Health Care Complaints Commissioner on 1800 043 159 or the NSW Ombudsman on 1800 451 524 to discuss your complaint.