Patient information

MQ Health General Practice has two convenient locations – on campus at Macquarie University and at Trafalgar Place in Marsfield.

Appointments

Standard consultations are 15 minutes. When booking your appointment, please let the receptionist know if you require a longer consultation.

Make an appointment

Payment

We are a private billing practice and a fee of $70 is applicable for standard consultations. We offer bulk billing to pensioners, healthcare card holders, patients under 16 years of age and full time Macquarie University undergraduate students.

A weekend surcharge of $10 applies to all Saturday visits.

Recall & Reminder System

Our doctors use this system to follow up on your results and upcoming procedures. Patients are automatically enrolled in some reminder systems, e.g., state pap smear register, bowel screening or mammograms etc. Please let reception know if you wish to opt out.

Results 

Our reception team and nurses are not permitted to give out results to patients, unless specifically instructed by your doctor. In most instances, you will need to book a follow-up appointment with you doctor to receive your results

Continuity of Care 

It is important to develop an ongoing relationship with your GP. This is particularly important if coming for results from your previous visit. Evidence shows that seeing the same GP results in improved patient outcomes and patient satisfaction.

Patient Feedback

We welcome both positive and negative feedback in order to improve our service. Please email our practice coordinator Karen Williamson on Karen.williamson@mqhealth.org.au or leave a message in the feedback box in the reception area. Alternatively, you may email us on feedback@mqhealth.org.au

It is a good idea to first discuss the complaint us in the first instance.

However, if you are not satisfied with our actions, you may contact either the Health Care Complaints Commissioner Ph: 1800 043 159 or the NSW Ombudsman on 1800 451 524 to discuss your complaint.

Health Information

The Macquarie University Hospital privacy policy details how we manage your health information.

International students

Information for international students

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