Patient information

How long are the appointments?

We recommend you allow 45 minutes for your first visit to the GP Clinic. New appointments are scheduled for 30 minutes and follow-up appointments are scheduled for 15 minutes. During your first visit your medical history will be recorded, prior to your actual consult with the GP.

How can I contact you?

Contact us on +61 (2) 9812 3944 to make an appointment with our GPs, or to discuss your health concerns. See additional contact information here.

What happens after I book my appointment?

MQ Health GP Clinic will send an automated SMS confirming your appointment, if your mobile phone details are recorded in your patient information.

What happens if I can't attend my appointment?

If you’re unable to attend your appointment, please let us know a minimum of two hours prior, otherwise you may incur a cancellation fee.

Can I drive after my appointment?

Check with your consulting GP. In some cases you may need to arrange for a friend, family member or taxi to pick you up.

Directions and parking information

What if I need to see a doctor out of hours?

For emergencies please phone 000.

For urgent medical care phone 13 SICK (13 7425).

More information on urgent care services.

More information on after hours health and medical services.

We suggest you bring the following items to all appointments:

• Cards – Medicare, pension and Veterans' Affairs cards.
• Students – proof of study, Overseas Student Health Cover (OSHC) insurance details.
• Medication list – of all your current medications, vitamins and supplements.
• Test results – including CT, X-ray, test results and pathology from the past 6–12 months.
• Discharge summaries – or procedure reports, if applicable.
• EFTPOS/credit card/cash – to settle your account.

Arriving at the clinic

You will need to complete a patient information form and our staff will register you as a patient.

Your initial consultation

You will be seen by one of our consulting General Practitioners. If you are a new patient your GP will go through your medical history and record your height, weight and other details, prior to your actual consultation.

Your GP will talk to you about your reason for visiting the clinic and steps for treatment, and if further appointments are needed.

You may also see one of our nurses, depending on the treatment needed and your reason for visiting our clinic.

Questions to ask your clinician

• Do I really need this test, treatment or procedure?
• What are the risks?
• Are there simpler, safer options?
• What happens if I don't do anything?
• What are the costs?

Next steps

Before you leave, our reception staff will create an account for your consultation, including any additional costs such as consumables, vaccinations. Upon payment, we can electronically lodge your account claim with Medicare.

You can also make any follow-up appointments at reception before you leave.

How much will my appointment cost?

A surcharge of $10 applies to all international students.
A weekend surcharge of $10 applies to all Saturday visits.

Concession rates – we offer bulk billing to pension card holders, healthcare card holders, children under 16 years of age, full-time Macquarie University undergraduate students and patients attending the Teaching Clinic at Macquarie University.

Information for international students and patients available here.

Will I get money back from Medicare?

We can lodge your rebate with Medicare on your behalf when you pay for your appointment. Medicare will then credit your nominated bank account.

When do I pay for my appointment?

MQ Health GP Clinic is not a bulk billing practice, so you will need to pay at the time of your consultation.

Don’t forget to bring your pensioner, health care or DVA cards to ensure we bill you at the correct rate.

What if I am a Department of Veterans' Affairs (DVA) patient?

If you are a DVA patient with a gold card, we can lodge your account directly to DVA with no out-of-pocket expense for you. Remember to bring your gold card to each appointment.

Our doctors use this system to follow up on your results and upcoming procedures. Patients are automatically enrolled in some reminder systems, e.g. the state cervical screening program register, bowel screening or mammograms etc. Please let reception know if you wish to opt out.

Our reception team and nurses are not permitted to give out results to patients, unless specifically instructed by your doctor. In most instances, you will need to book a follow-up appointment with you doctor to receive your results.

It is important to develop an ongoing relationship with your GP. This is particularly important if coming for results from your previous visit. Evidence shows that seeing the same GP results in improved patient outcomes and patient satisfaction.

We welcome positive and constructive feedback in order to continuously improve our service. You can leave a message in the feedback box in the reception area; complete our survey; or email us at feedback@mqhealth.org.au

If you feel your experience with us has been unsatisfactory, please  discuss any complaints with us in the first instance. If you are not satisfied with our actions, you can contact either the Health Care Complaints Commissioner on 1800 043 159 or the NSW Ombudsman on 1800 451 524 to discuss your complaint.