Up-to-date coronavirus (COVID-19) information

MQ Health is recognised for its quality care, which ensures that the health and safety of our patients, staff and visitors is paramount.

We appreciate your patience and understanding during this unprecedented time.

Information for the public

All of the measures below complement MQ Health's comprehensive infection prevention and control protocols.

MQ Health appreciates the community’s support and understanding during this time while we work proactively to help contain the risk of spread of coronavirus.

MQ Health is supporting efforts to slow community transmission of Coronavirus (COVID-19) and is following advice of the Australian Government and NSW Health.

MQ Health is committed to the safety and wellbeing of our patients, staff and visitors. We are continuing the essential work of Macquarie University Hospital and MQ Health Clinics including providing a safe environment for patients and their visitors.

We have appropriate infection prevention and control protocols in place to minimise the risk of any infection, including COVID-19.

Please DO NOT enter the hospital or clinic building if you have:

  • been in Victoria over the last two weeks (as you are required to self-isolate for two weeks and be symptom free)
  • fever, cough or dyspnoea (breathing difficulty)
  • experienced cold or flu-like symptoms
  • been in contact with somebody with COVID-19.

If you have travelled overseas and have completed 14 days of self-isolation please advise the hospital or your doctor before your scheduled appointment or surgery. All booked admissions, including outpatients, are being screened prior to admission. Patients are being asked to advise other friends and family to keep in contact via phone or online.

Telehealth services

Where appropriate, our clinicians are utilising Telehealth services for new and follow up consultations for both our specialist and primary care clinics. This may be a video or telephone consultation. Please contact the relevant clinic to find out more, and if this is a suitable option for you.

Patients, visitors and staff will be temperature checked each day they attend the Macquarie University Hospital and MQ Health Clinic buildings.

There will be temperature checks and hand sanitiser stations in the following locations:

  • Hospital ground floor
  • Hospital car park – B1
  • Clinic ground floor
  • Clinic car park – B1

We ask you to consider not visiting the hospital or accompany patients to appointments in the clinics unless you are an immediate family member or carer of the patient.

The number of hospital visitors is limited to one visitor per patient for the duration of the stay (please note the patient needs to nominate this visitor on admission) to assist with social distancing measures.

Please DO NOT enter the hospital or clinic building if you have:

  • been in Victoria over the last two weeks (as you are required to self-isolate for two weeks and be symptom free)
  • fever, cough or dyspnoea (breathing difficulty)
  • experienced cold or flu-like symptoms
  • been in contact with somebody with COVID-19.
Social distancing in outpatient clinics

MQ Health Clinics have implemented a number of social distancing measures to ensure the safety of our patients and staff. This includes placing a limit on the number of people permitted in the lift and in the clinic waiting rooms. We also ask that you do not pay in cash. Patients, visitors and staff will also be temperature checked when entering the MQ Health Clinics and are asked to use the hand sanitiser available.