MQ Health - Macquarie University

Principles of care

Our patients are at the centre of everything we do.

They are our reason for being and the driving force behind our ambitious plans.

As a patient at MQ Health you can be confident that all staff bring their hearts to work and are striving to provide you with care characterised by the principles below.

Personalisation

You are treated as an individual with your history and preferences taken into account.

Empowerment

You are supported and in control of your healthcare journey.

Respect

You are part of a respectful partnership experience with your attending healthcare professionals, family and carers.

Empathy

You are understood by your healthcare professionals, including staff and students. They look, listen, and care before they act.

Informed Choice 

You are provided with information, options, risks, benefits and alternatives to make informed choices about your healthcare.

Consistency

With your permission, your information is shared and communicated between all parties involved in your care.

Access

You can access the care you need when you need it and it is coordinated and seamless.

Patient feedback survey

MQ Health strives to provide patient centred care. We conduct patient feedback surveys as a regular monitoring of our care to patients. This survey is underpinned by our principles of care.

You may take our survey at any time or email us at feedback@mqhealth.org.au