MQ Health - Macquarie University

FAQs

Patient information

Answers to common patient queries.

How long should I allow for my first appointment?

We recommend you allow about 30 minutes for your first appointment. This will give you time for a detailed discussion with your specialist about your medical history, injuries and current state of health.

Our receptionist may also need to take some basic information from you, so we ask you to arrive 15 minutes before your appointment to fill out a new patient form.

What should I bring to my appointment?

We suggest you bring the following items to all appointments:

  • cards – Medicare, health fund, pension and veteran affairs cards
  • results – of any tests or scans you’ve already had, or any relevant hospital notes
  • referral – a valid referral from your GP or specialist
  • comfortable clothing – so your specialist can examine your shoulder area

What will happen at my first appointment?

First, our staff will collect your completed patient information form and register you as a patient.

You’ll then see a specialist orthopaedic surgeon, who will discuss your medical condition and history with you.

Your specialist will determine whether you need any further testing and will develop a treatment plan for your shoulder or elbow problem.

Before you leave, our reception staff will create an account for your consultation. Upon payment, we can electronically lodge your account claim with Medicare. You can also make any follow-up appointments at reception before you leave.

Who can refer me to your clinic?

Your GP, specialist or other healthcare professional can refer you to our clinic. Referrals from a specialist are valid for three months, while referrals from a general practitioner are valid for 12 months.

We can’t see patients without a valid referral. If you are concerned about your shoulder injury, you should see your GP as a first step.

How much will my appointment cost?

The costs of consultations vary. First appointments can be more expensive than follow-ups because they tend to be longer and require more testing.

As well as appointment costs, you may need to pay additional fees for certain types of diagnostic tests.

If you’d like to know the estimated cost of your appointment, phone our rooms on 02 9812 3933.

Will I get money back from Medicare?

Medicare offer rebates for your appointment fees and diagnostic tests. In most cases, however, there will be a gap between the amount that Medicare gives back and our fees.

We can lodge your rebate with Medicare on your behalf when you pay for your appointment. Medicare will then either credit your nominated bank account or send you a cheque in the mail.

If you have had many medical procedures and consults within the year, you may be eligible for the Medicare Safety Net which means you will only incur 20 per cent of the out-of-pocket costs. For more information, visit the Medicare website.

Will I get money back from my private health insurance?

If you’re being admitted to hospital for surgery, you may be able to claim the cost from your private health insurance.

Most private policies only cover you when you’re admitted to hospital and don’t cover specialist consultations.

For more information, speak to your health fund directly about what’s covered in your policy.

When do I pay for my appointment?

MQ Health is not a bulk billing practice, so you’ll need to pay at the time of your consultation.

Don’t forget to bring your pensioner, health care or DVA cards to ensure we bill you at the correct rate.

What if I am a Department of Veteran Affairs (DVA) patient?

If you’re a DVA patient with a gold card, we can lodge your account directly to DVA with no out-of-pocket expense for you. Remember to bring your gold card to each appointment.