Patient information

Who can refer me to your clinic?

Your medical practitioner or another specialist can refer you to our clinic. Referrals from a specialist are valid for three months, while referrals from a GP are valid for 12 months.

How can I contact you?

Contact us on +61 (2) 9812 3583 to make an appointment with our clinicians, or to discuss your health concerns. See additional contact information here. <link to Contact us page>

What happens after I book my appointment?

The Shoulder and Elbow Clinic will call or SMS to confirm your appointment and remind you of any necessary reports that will be required for the day.

How long should I allow for my first appointment?

We recommend you allow an hour. During your first visit to our clinic you'll need to have some tests, and discuss your medical history and condition with your specialist in detail.

Is there parking available?

Yes there is. Directions and parking information can be found here.

We suggest you bring the following items to all appointments:

• Referral – a valid referral from your medical practitioner or specialist.
• Cards – Medicare, health fund, pension and Veterans' Affairs cards.
• Mmedication list – of all your current medications, vitamins and supplements.
• Test results – including X-rays, CT scans, test results and pathology from the past 6–12 months.
• Discharge summaries or procedure reports if necessary.
• Comfortable clothing that allows access to the area of treatment.

Arriving at the clinic

Please arrive ten minutes prior to your appointment as you will need to complete a patient information form. Our staff will then register you as a patient.

Your initial consultation

You will see Associate Professor Sumit Raniga, who will analyse your test results, perform additional tests and determine the next steps for your treatment. He will discuss follow-up treatments with you as required.

Next steps

Before you leave, our reception staff will create an account for your consultation and any testing performed. Upon payment, we can electronically lodge your account claim with Medicare. You can also make any follow-up appointments at reception before you leave.

How much will my appointment cost?

The cost of consultations vary. First appointments can be more expensive than follow-ups because they tend to be longer and require more testing. If you would like to know the estimated cost of your appointment, phone our rooms on +61 (2) 9812 3583.

Will I get money back from Medicare?

Medicare offers rebates for your appointment fees and diagnostic tests with a valid referral. In most cases, however, there will be a gap between the rebate and the fee.

We can lodge your rebate with Medicare on your behalf when you pay for your appointment. Medicare will then credit your nominated bank account.

Will I get money back from my private health insurance?

Most private policies only cover you when you are admitted to hospital and don’t cover specialist consultations. For more information, speak to your health fund directly about what’s covered in your policy.

When do I pay for my appointment?

You will need to pay at the time of your consultation. Don’t forget to bring your Medicare card and valid referral so we can lodge your claim with Medicare.

What if I am a Department of Veterans' Affairs (DVA) patient?

If you are a DVA patient with a gold card, we can lodge your account directly to DVA with no out-of-pocket expense for you. Remember to bring your gold card to each appointment.

If you are proceeding to surgery, you may need to have measurements calculated first. These detailed measurements will incur an expense.

If surgery is required, we will send you the link to our online admission forms and instructions on any additional testing that may be required. We will also issue an estimate for surgery and provide you with item numbers so that you can check coverage with your health fund.

We welcome positive and constructive feedback in order to continuously improve our service. You can leave a message in the feedback box in the reception area; complete our survey; or email us at feedback@mqhealth.org.au

If you feel your experience with us has been unsatisfactory, please discuss any complaints with us in the first instance. If you are not satisfied with our actions, you can contact either the Health Care Complaints Commissioner on 1800 043 159 or the NSW Ombudsman on 1800 451 524 to discuss your complaint.