Patient information

Who can refer me to your clinic?

Your medical practitioner or another medical specialist can refer you to our clinic. Referrals from a specialist are valid for three months, while referrals from a general practitioner are valid for 12 months.

How can I contact you?

Contact us on +61 (2) 9812 3623 to make an appointment with our clinicians, or to discuss your health concerns. See additional contact information here.

What happens after I book my appointment?

You will receive a text message and/or a phone call the day prior to remind you of your appointment.

How long should I allow for my first appointment?

We recommend you allow an hour. During your first visit to our clinic you'll need to have some tests, and discuss your medical history and condition with your specialist in detail.

Is there parking available?

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We suggest you bring the following items to all appointments:

• Referral – a valid referral from your medical practitioner or specialist.
• Cards – Medicare, health fund, pension and Veterans' Affairs cards.
• Medication list – of all your current medications, vitamins and supplements.
• Test results – including CT, X-ray, heart test results and pathology from the past 6–12 months.
• Discharge summaries or procedure reports if necessary.

Arriving at the clinic

You will need to complete a patient information form. Our staff will then register you as a patient.

Your initial consultation

Next, you will be seen by the specialist who will discuss your health concerns with you, and talk about when and if you need to come back, and your ongoing treatment plan.

Next steps

Before you leave, our reception staff will create an account for your consultation and any testing performed. Upon payment, we can electronically lodge your account claim with Medicare.

You can also make any follow-up appointments at reception before you leave.

How much will my appointment cost?

The costs of consultations vary. First appointments can be more expensive than follow-ups because they tend to be longer. Call the clinic on +61 (2) 9812 3623 to ask about our fees in more detail.

Will I get money back from Medicare?

Medicare offer rebates for your appointment fees and diagnostic tests with a valid referral. In most cases, however, there will be a gap between Medicare rebates and our fees.

We can lodge your rebate with Medicare on your behalf when you pay for your appointment. Medicare will then credit your nominated bank account.

Will I get money back from my private health insurance?

Most private policies only cover you when you are admitted to hospital and don’t cover specialist consultations.

For more information, speak to your health fund directly about what’s covered in your policy.

When do I pay for my appointment?

MQ Health Rouse Hill is not a bulk billing clinic so you will need to pay at the time of your consultation.

Don’t forget to bring your pensioner, health care or DVA cards to ensure we bill you at the correct rate.

What if I am a Department of Veterans' Affairs (DVA) patient?

If you are a DVA patient with a gold card, we can lodge your account directly to DVA with no out-of-pocket expense for you. Remember to bring your gold card to each appointment.

We welcome positive and constructive feedback in order to continuously improve our service. You can leave a message in the feedback box in the reception area, complete our survey, or email us at feedback@mqhealth.org.au

If you feel your experience with us has been unsatisfactory, please discuss any complaints with us in the first instance. If you are not satisfied with our response, you can contact either the Health Care Complaints Commissioner on 1800 043 159 or the NSW Ombudsman on 1800 451 524 to discuss your complaint.