Patient information

Who can refer me to your clinic?

No referral is needed to visit our clinic.

How can I contact you?

Contact us on + 61 (2) 9812 3765 to make an appointment with our clinicians, or to discuss your skin health concerns. See additional contact information here. <link to Contact us page>

What happens after I book my appointment?

MQ Health Integrated Skin Cancer Clinic will send an email confirmation as well as any instructions for your upcoming appointment. We will also send an SMS reminder a couple of days prior to your appointment.

How long should I allow for my first appointment?

We recommend you allow 20—30 minutes for your consultation.

Is there parking available?

Yes there is. Directions and parking information can be found here. > link to 3.7 Onsite Facilities

Please bring any relevant cards – such as Medicare, health fund, pension and Veterans' Affairs cards – to each appointment with us.

Arriving at the clinic

You will need to complete a patient information form. Our staff will then register you as a patient.

Your initial consultation

Your clinician will provide you with a skin cancer risk assessment, treatment options if required, and subsequent screening based on your skin examination and background history.

Next steps

Before you leave, our reception staff will create an account for your consultation and any testing performed. Once you have paid we can electronically lodge your account claim with Medicare.

You can also make any follow-up appointments at reception before you leave.

How much will my appointment cost?

A routine skin check costs $100.00, of which $39.75 can be claimed back from Medicare. If our doctors feel a more extensive check is required then a $155.00 fee is incurred, of which $76.95 can be claimed back from Medicare.

We offer reduced fees to pensioners and healthcare card holders.

Will I get money back from Medicare?

Medicare offer rebates for your appointment fees (see above). We can lodge your rebate with Medicare on your behalf when you pay for your appointment. Medicare will then credit your nominated bank account.

Will I get money back from my private health insurance?

Most private policies only cover you when you are admitted to hospital and don’t cover out-patient consultations. For more information, speak to your health fund directly about what’s covered in your policy.

When do I pay for my appointment?

You will need to pay at the time of your consultation. Don’t forget to bring your pensioner, health care or DVA cards to ensure we bill you at the correct rate.

We welcome positive and constructive feedback in order to continuously improve our service. You can leave a message in the feedback box in the reception area; complete our survey; or email us at feedback@mqhealth.org.au

If you feel your experience with us has been unsatisfactory, please discuss any complaints with us in the first instance. If you are not satisfied with our actions, you can contact either the Health Care Complaints Commissioner on 1800 043 159 or the NSW Ombudsman on 1800 451 524 to discuss your complaint.