Patient information

Who can refer me to your clinic?

Your medical practitioner or another specialist can refer you to our clinic. Referrals from a specialist are valid for three months, while referrals from a general practitioner are valid for one year.

How can I contact you?

Contact us on +61 (2) 9812 3838 to make an appointment with our urologists, or to discuss your health concerns. See additional contact information here.

What happens after I book my appointment?

MQ Health Urology Clinic will call to confirm your appointment and remind you of any necessary reports that will be required for the day.

How long should I allow for my first appointment?

We recommend you allow 40 minutes. During your first visit to our clinic you'll need to complete a registration form, and discuss your medical history and condition with your specialist in detail.

Is there parking available?

Yes there is. Directions and parking information can be found here.

We suggest you bring the following items to all appointments:

• Referral – a valid referral from your medical practitioner or specialist.
• Cards – Medicare, health fund, pension and Veterans' Affairs cards.
• Medication list – of all your current medications, vitamins and supplements.
• Test results – including CT, X-ray, heart test results and pathology from the past 6–12 months.
• Discharge summaries or procedure reports if necessary.
• Comfortable clothing if you are having a test/exercise.

Arriving at the clinic

You will need to complete a patient information form. Our staff will then register you as a patient.

Your initial consultation

Your urologist will talk to you about your condition, when and if you need to come back, and your ongoing treatment plan.

Questions to ask your clinician

We recommend asking your clinician any specific questions you have throughout your treatment. Some key questions to raise include:

• Do I really need this test, treatment or procedure?
• What are the risks?
• Are there simpler, safer options?
• What happens if I don't do anything?
• What are the costs?

Next steps

Before you leave, our reception staff will create an account for your consultation and any testing performed. Upon payment, we can electronically lodge your account claim with Medicare.

You can also make any follow-up appointments at reception before you leave.

How much will my appointment cost?

Costs can vary depending on who you book in to see. Please contact the clinic for more details.

Will I get money back from Medicare?

Medicare offers rebates for your appointment fees with a valid referral. In most cases there will be a gap between the rebate and the fee.

We can lodge your rebate with Medicare on your behalf when you pay for your appointment. Medicare will then credit your nominated bank account.

Will I get money back from my private health insurance?

Most private policies only cover you when you are admitted to hospital and don’t cover specialist consultations. For more information, speak to your health fund directly about what’s covered in your policy.

When do I pay for my appointment?

MQ Health Urology is not a bulk billing practice, so you will need to pay at the time of your consultation. Remember to bring your pensioner, health care or DVA cards so we can bill you at the correct rate.

What if I am a Department of Veterans' Affairs (DVA) patient?

If you are a DVA patient with a gold card, we can lodge your account directly to DVA with no out-of-pocket expense for you. Remember to bring your gold card to each appointment.

We welcome positive and constructive feedback in order to continuously improve our service. You can leave a message in the feedback box in the reception area; complete our survey; or email us at feedback@mqhealth.org.au

If you feel your experience with us has been unsatisfactory, please discuss any complaints with us in the first instance. If you are not satisfied with our actions, you can contact either the Health Care Complaints Commissioner on 1800 043 159 or the NSW Ombudsman on 1800 451 524 to discuss your complaint.