Patient information

Who can refer me to your clinic?

You can self-refer to this clinic, or a general practitioner (GP) or specialist can refer you. Referrals from a specialist are valid for three months, while referrals from a GP are valid for 12 months.

How can I contact you?

Contact us on + 61 (2) 9812 3040 to make an appointment, or to discuss your concerns. See additional contact information here.

What happens after I book my appointment?

MQ Health Acute Spine Clinic will call to confirm your appointment and remind you of any necessary reports that will be required for the day.

How long should I allow for my first appointment?

We recommend you allow an hour. During your first visit to our clinic, you'll need to fill in documentation, and discuss your medical history and condition with your therapist in detail.

Is there parking available?

Yes there is. Directions and parking information can be found here.

We suggest you bring the following items to all appointments:

• Referral — if you have one. You do not need one to visit our clinic.
• Cards — Medicare, health fund, pension and Veterans' Affairs cards.
• Medication list — of all your current medications, vitamins and supplements.
• Test results — including CT, X-ray, heart test results and pathology from the past 6–12 months.
• Discharge summaries or procedure reports if necessary.
• Comfortable clothing — if you are having a test/doing exercise.

Arriving at the clinic

Please arrive 10 minutes before your scheduled appointment time. You will need to complete a patient information form and our staff will then register you as a patient. They will also gather information about your area of treatment.

Your initial consultation

You will be seen by one of our highly experienced physiotherapists, who will take a medical history and conduct an assessment. They will talk to you about your condition, when and if you need to come back, and your ongoing treatment plan.

Next steps

Before you leave, our reception staff will create an account for your consultation.

Upon payment, we can electronically lodge your account claim with your health fund if you have your card available.

You can also make any follow-up appointments at reception before you leave.

How much will my appointment cost?

The costs of consultations vary. Please contact us to find out more.

Will I get money back from Medicare?

Medicare rebates can only be accessed for a chronic problem with a valid GP Chronic Disease Management (CDM) form provided at the time of the appointment.

Will I get money back from my private health insurance?

If you health fund covers you for physiotherapy, please bring along your health fund card and we can process through HICAPS.

For more information, speak to your health fund directly about what’s covered in your policy.

When do I pay for my appointment?

MQ Health Acute Spine Clinic is not a bulk billing practice, so you will need to pay at the time of your consultation.

Don’t forget to bring your pensioner, health care or DVA cards to ensure we bill you at the correct rate.

What if I am a Department of Veterans' Affairs (DVA) patient?

If you are a DVA patient with a gold card, we can lodge your account directly to DVA with no out-of-pocket expense for you. Remember to bring your gold card to each appointment.

We welcome positive and constructive feedback in order to continuously improve our service. You can leave a message in the feedback box in the reception area, complete our survey or email us at feedback@mqhealth.org.au

If you feel your experience with us has been unsatisfactory, please discuss any complaints with us in the first instance. If you are not satisfied with our response, you can contact either the Health Care Complaints Commissioner on 1800 043 159 or the NSW Ombudsman on 1800 451 524 to discuss your complaint.